Refund Policy

Last updated: March 2, 2026
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Rype, Inc. (“Jumpspeak,” “we,” "the Company," or “us”), welcomes you to its website, www.jumpspeak.com, and any and all applications, mobile applications, or other products and services offered by Jumpspeak (the “Site”).

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At Jumpspeak, we aim to provide a high-quality learning experience. This Refund Policy explains when refunds are available for purchases made directly on our website.

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1. Important Scope Limitation

This Refund Policy applies only to purchases made directly through the Jumpspeak website.

• Purchases made through:
  • Apple App Store
  • Google Play Store

are not eligible for refunds through Jumpspeak.

These purchases are processed by third-party platforms, and you must request refunds directly from them:

• Apple (iOS) Refunds
• Google Play (Android) Refunds

We do not have access to or control over these transactions.

2. General Refund Principles

• Refunds are issued only within the applicable refund window listed below.
• All eligible refunds are issued in full.
• Partial refunds are not offered under any circumstances.
• Refund eligibility is determined based on the original purchase date or renewal date.
• After the applicable refund window expires, all sales are final.

3. Refund Eligibility by Product

Premium Subscriptions

(1 week, 1 month, 3 months, 1 year, lifetime, family plans)

• Refund window: 100 days
• Eligibility: Full refund within 100 days of purchase
• After 100 days: Non-refundable

Premium AI / Family Add-ons

• Refund window: 30 days
• Eligibility: Full refund within 30 days of purchase
• After 30 days: Non-refundable

Live Tutoring

• Refund window: 30 days
• Eligibility: Full refund within 30 days of purchase
• After 30 days: Non-refundable

Masterclass Products

• Refund window: 30 days
• Eligibility: Full refund within 30 days of purchase
• After 30 days: Non-refundable

Subscription Renewals

• Refund window: 24 hours from renewal charge
• Applies only to renewal payments after the initial subscription period

After 24 hours, renewal charges are non-refundable.

Annual Cross-Sell Purchases

• Refund policy: Non-refundable
• These purchases are final at the time of transaction

4. No Partial Refunds

We do not offer prorated or partial refunds for:

• Unused time
• Partial subscription periods
• Mid-cycle cancellations

If a refund is approved within the eligible window, it will be issued for the full amount paid.

5. Processing of Refunds

• Approved refunds will be issued to the original payment method
• Processing times depend on your payment provider and may take several business days
• We are not responsible for delays caused by banks or payment processors

6. Abuse & Fair Use

To prevent misuse of our refund policy:

• We reserve the right to deny refund requests in cases of abuse, fraud, or repeated refund behavior
• This includes excessive refund requests across multiple purchases

7. Policy Updates

We may update this Refund Policy from time to time. Changes will apply to purchases made after the updated policy is published.

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If you still have more questions and want to speak to our support team, please go through the following steps:

1. Sign in to the Jumpspeak account associated with your subscription.

2. Go to Profile (top right)→ Settings → Help & Support.

3. Start a conversation with an agent.

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